Do you guarantee your Monarch Butterflies?
Yes! We guarantee that the butterflies you order from Added Touch Celebration, Inc. will arrive in time for the event and that your butterflies will be alive and ready to take flight, or we will give you a refund. Should a refund be required, simply return the butterflies in their original packaging within two weeks of the event date and we will send you a prorated refund for returned butterflies minus any extras sent. You can find the quantity sent on the inside flap of the shipping box. Please read our terms of sale for complete details.
Do you include extra butterflies?
Yes, we always include at least one extra butterfly per order and more when availability allows. This way should any perish during shipping you should still have all that you ordered.
How do you ship the live butterflies?
We ship the butterflies via overnight priority to arrive the day before your event. Please read the shipping page and the customer care page for more details.
Why is shipping so expensive?
I don’t know ask FedEx! The butterflies require shipment in a small medical cooler via FedEx Overnight Priority. Most major cities have delivery by 10:30 a.m.
What if damage occurs during shipping?
In the rare event should your butterflies be damage during shipping, please call us immediately so that we can attempt to replace your order. We will ask for photos prior to replacing a shipment. Should this not be possible, simply return the perished butterflies in their original packaging within two weeks and we will give you a refund for those returned. Please read our terms of sale for complete details.
What if my package delivery time is delayed by carrier error?
If the package does not arrive in time for the event or in good condition due to shipping errors, we will refund your money for any returned Butterflies. You must contact Added Touch Celebration, Inc at 561-313-1450 within 90 minutes of the carrier’s committed delivery time, so that the shipper can be contacted, and redelivery attempted. Shippers can often correct their mistakes if notified early in the day. If no attempt has been made to contact us, no refund will be made. (I will e-mail you the shipping information–carrier, tracking number and delivery commitment time on the day that we ship, please have this information available when you contact me.) Please remember that the carrier commitment time is a “by” which time the package is supposed to be delivered and the package may arrive at any time prior to the commitment time.
Important: Added Touch Celebration, Inc will not issue a refund unless the expired butterflies are physically sent back to Added Touch Celebration, Inc at 6100 Southern Road South, West Palm Beach, FL 33415 within two weeks of the event. Please send the butterflies back in the same envelopes that they were shipped in.
Read our complete terms and conditions for complete information.
How does a Butterfly Release Work?
After you place your order with Added Touch Celebration, Inc. either online or by phone you will be sent Confirmation by E-mail within 48 hours. Please review the information on your confirmation e-mail and verify that all information is correct.
We will ship fully developed Butterflies via Overnight Express to arrive the Day Before the Memorial, Funeral or special Event. The Butterflies will be resting soundly in the cool environment of the insulated cooler, designed specifically to protect them during shipping. Your responsibility will be to examine the Butterflies upon their arrival and to follow our customer care instructions.
Is it OK to Release Farm raised Monarch Butterflies into the environment?
In the last 32 years, Insect Lore has shipped out over 8 million Painted Lady larvae; and The Monarch Watch Program (http://www.monarchwatch.org) as shipped 250,000 Monarch larvae in the last 8 years. No damage to local butterfly populations or to the environment has been reported as a result of this livestock being sold, raised and released. The Experts in the field have found no scientific evidence that supports any of the early concerns that NABA had in regard to the Releasing of Farm Raised Butterflies. In addition to other guidelines the USDA issues permits for the interstate shipment of Butterflies to areas in which the species shipped is naturally occurring.
How do I order my Butterflies?
You may view products and order online or you may call us at 561-313-1450. Please call or text to check availability if your event is in the next seven days. If you prefer to use E-Mail: Our Address is email@example.com
How soon can I get my Butterflies?
We reserve your butterflies by availability on a first come first serve basis. Due to high demand, we are occasionally booked more than a couple weeks in advance. To avoid disappointment, we advise you to order your butterflies at least one month in advance. However, we do specialize in late and last-minute orders (if they are available). If you need butterflies within the next week (or tomorrow), simply call or text us at 561-313-1450 to confirm availability then proceed to checkout.
What if I need to change my order?
We will do everything that we can to accommodate any changes that you may have in your plans. If there is a change in plans, please call us as soon as possible. The more time I have to accommodate you the more likely I will be able to. If you need to cancel your order, we will give you a refund minus a 10% handling charge, if you cancel your order at least 2 weeks before your event. In the event the forecast determines it to be too cold (below 60 degrees Fahrenheit) for a butterfly release we will also give you a refund, as long as you inform us at least four days prior to your event date.
How many butterflies should I order?
This depends on the presentation that you desire and the impact you want to make. When passing butterflies out for guests to release one per participant will be required. When doing a mass release the average order is around 1 butterfly for every 2-3 guests. If you are planning to display your butterflies, you will need to consider the size of the enclosure that you are using.
When can I release my butterflies?
There should be at least an hour of daylight left. This will allow enough time for them to nectar (eat) and find a safe place to roost for the night. The temperature needs to be above 60 degrees Fahrenheit. Monarch Butterflies will not take flight if their body temperature is below 60 degrees. If the temperature takes a slight dip, you can still have your butterfly release. Simply keep your butterflies indoors above 70 degrees until you release them. Hold your release in an area protected from the wind, or they will quickly disappear! A sunny, warm, flower-filled area or garden is best. The butterflies’ first flight is usually very short, and they will instinctively fly toward the brightest object — this is often people wearing bright colors — or towards flowers and bouquets.
What happens to the Butterflies after the Butterfly Release?
The Butterflies will go out in search of nectar plants on which the will feed. Monarch Butterflies are migratory and can travel thousands of miles. They will search out Milkweed, which is their host plant, and go about their business of reproduction. Monarch Butterflies that are released in the fall will migrate to various over-wintering sites, and possibly return in the spring.
Do Monarch Butterflies stay around after the release?
Yes! Hand raised Monarch Butterflies are very friendly. They aren’t preyed upon as much as other Butterflies because their bodies contain toxins that may make potential predators sick. They interact well with people. A Monarch Butterfly may even land on you.
How can I get good photos of Live Butterflies?
Butterflies are cold-blooded animals and thus become slow and docile when their body temperature gets below 60 degrees F. By placing the Butterflies still in their boxes into the refrigerator for 20 minutes you can bring down their body temperature sufficiently to slow their reactions and movement. The Butterflies can then be place onto wedding bouquets, wedding gowns, or where ever you desire. You will have about 30 seconds to snap you photo before the butterflies will become active enough to fly. As the Butterflies warm up, they will slowly open and close their wings creating an ideal opportunity for pictures.